Dear Customers,
Update: 26/01/2012 – 12:36
Connectivity has been restored, and an RFO requested. This will be passed to all affected customers.
We are currently experiencing link issues connecting our devices between London and Manchester.
We are actively liaising with our privider in order to restore the full operatibility of the link as soon as possible.
We apologise affected C4L customers for the inconvenience caused and aim to update you as soon as the situation has been resolved.
Dear Customers,
Update 15:37: Connectivity has been restored, and an RFO requested. This will be passed to all affected customers.
We have been advised by Synergy House in Manchester that our connectivity to there is currently suffering from network problems. All customers based there on the C4L network will be currently offline. Remedial work is ongoing and we will post further updates here as we get them.
C4L Support Team
Update 13:50
Dell have identified an issue that may have caused the controller crashes pertaining to VMware ESXi’s handling of iSCSI hardware acceleration. There is no resolution for the bug in the most recent EqualLogic firmware, but Dell have identified a workaround that we can implement on our servers. This is presently being enacted; a further update will be given when this has been completed
Update 12:33
For now we have stabilised the system by disabling the redundant port. Customers should still consider themselves at risk at this time whilst we continue to investigate the matter with our supplier.
Dear Customers
We have observed a problem with our SAN storage in Bournemouth where by our controller had begun failing over its primary 10Gbit ports. This started at 11:43 and persisted until 12:00. The system then became stable and we have checked error logs etc. Upon inspection the controller has logged no reason for it doing this so we have immediately raised a support ticket with our supplier.
The system has now again just started failing over its ports at 12:15.
This will be causing disruption to VDS customers hosted on this infrastructure as well as some storage customers.
We will update this post as soon as we have further information.
Update 00:51: We have resolved the issues and have found the root cause of the problem. We will be sharing this with affected customers later today.
Dear Customers,
We are aware of an issue affecting the stability of the network at this time. We are looking into this and will update you shortly.
Dear Customers,
Earlier we had an issue with our primary DNS server, 84.45.112.20. This has now been resolved and normal service has been resumed. The alternate server, 82.197.83.198 was unaffected during this time.
C4L apologise for any inconvenience.
