Greenwich are experiencing very high temperatures and it has been reported that a site evacuation has been performed. We have contacted and reported this to Greenwich who have escalated accordingly.

We will provide further updates as soon as Greenwich respond.

Update 13/02/2012

A full RFO is available here

Update 04/02/2012 – 02:17

We have received unconfirmed reports that there is an air conditioning concern is server room 1. Greenwich have called in all possible emergency contacts. There is no ETA regarding an official response but we shall do our best to provide updates as soon as we hear more.

Update 04/02/2012 – 02:24

Greenwich have confirmed that there has been an air conditioning failure in server room 1. The site has been fully evacuated and the London Fire Brigade are on site. Greenwich haven’t reported any outbreaks of fire, though have confirmed that temperatures are very high and some machines have powered themselves down.

Update 04/02/2012 – 02:46

We appear to have lost connectivity to Greenwich. We’ll have pulled in as many contacts as possible to resolve. Greenwich have been informed to check all racks and power on as soon as possible. Please check here for updates.

Update 04/02/2012 – 03:00

Greenwich have isolated power to server room one. We are pushing for power to be restored but as of yet there is no ETA.

Update 04/02/2012 – 03:14

We have heard that air conditioning and electrical engineers are due to arrive in 15 minutes.

Update 04/02/2012 – 03:20

Greenwich have advised customers not to travel to site as this could impede works currently being carried out by Greenwich staff and third parties. We have been assigned a dedicated on site engineer and first priority to attend to each rack and power on any device that is off as soon as the all clear to enter has been given.

Update 04/02/2012 – 03:25

For the safety of all customers, please do not attend site until Greenwich advise otherwise. Greenwich are very aware of our concerns and shall respond to instructions we provide as soon as they are able to do so. We are handling a number of incoming calls and may not be able to respond immediately. We shall return each call, but if you could also log tickets at support.c4l.co.uk we shall provide updates as soon as possible.

Update 04/02/2012 – 03:36

Greenwich report that the air conditioning and electrical engineers are now on site.

Update 04/02/2012 – 03:50

Greenwich are planning to chill the room in around 25 minutes time. This process will last about 35 minutes after which our assigned dedicated engineer will attend each device in each rack and perform full power cycles.

Update 04/02/2012 – 04:20

Room temperature has now been reduced. Greenwich are now working on the restoration of power. We shall provide updates as soon as Greenwich respond.

Update 04/02/2012 – 05:26

Connectivity has been restored to our routing devices.

Update 04/02/2012 – 05:34

Greenwich are in the process of checking each device to ensure power and connectivity. Please contact support.c4l.co.uk if you are still experiencing connectivity issues.

Update 04/02/2012 – 6:08

Greenwich have released an interim Reason For Outage which will be sent to all affected customers.

Update 07/02/2012 – 9:56

Please see the latest update from BIS Greenwich:

“BIS are currently collating reports and information from M&E contractors for the Greenwich Data Centre in order to produce a definitive RFO report.  As soon as this work is complete the report will be sent out to customers.”