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Archive for the ‘News’ Category

Resolved Maidenhead Connectivity Problems

Monday, February 6th, 2012

Update 16:48: The problems were caused by a large scale DDoS attack aimed at a specific customer. We have taken some additional steps to ensure any further attacks are not as service affecting, however the sheer volume of traffic inbound was extremely high. Apologies for any inconvenience caused. The issue is now resolved.

Update: Connectivity has been restored

Dear Customers

We are aware of a problem affecting Maidenhead customers transit and interconnects. This is causing intermittent packet loss problems at this time. We have identified the problem and are working with the customer involved. Further updates will follow.

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Bluesquare preventative maintenance – Monday 16th Jan 2012

Monday, January 9th, 2012

We have received the following notification of planned works from Bluesquare relating to their maidenhead facility, please note there is no expected impact to service, this is advisory only.

What
We will be carrying out a replacement exercise on end-of-life capacitors in UPS 01 in Bluesquare 2 and 3.
The unit will be taken off-line for the duration of the work however due to the configuration of the installation there will be no impact to the electrical supply or resilience to your equipment

Why
This work is factory advised and forms part of our robust Planned and Preventative maintenance regime.
We carry out this exercise in keeping with the manufacturers recommended prescribed times to ensure that all of our Data Centre systems continue to deliver the performance expected in a critical environment.

When
This work will be carried out on Monday 16th January, starting at 21:00 and is tabled to last 5 hours

If you have any questions or concerns please get in touch via the support site @ https://support.c4l.co.uk or by calling on 01202 299 799 option 3

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C4L Holiday Opening Hours

Tuesday, December 20th, 2011

Holiday Opening Hours

As the festive season is approaching we thought we’d just inform you of our opening hours during the Christmas and New Year period.

Friday 23rd December 2011 – 09:00-17:30
Saturday 24th December 2011 – CLOSED, normal out of hours procedure will be in place.
Sunday 25th December 2011 – CLOSED, normal out of hours procedure will be in place.
Monday 26th December 2011 – CLOSED, normal out of hours procedure will be in place.
Tuesday 27th December 2011 – CLOSED, normal out of hours procedure will be in place.
Wednesday 28th December 2011 – 09.00 – 17.30
Thursday 29th December 2011 – 09:00-17:30
Friday 30th December 2011 – 09:00-17:30
Saturday 31st December 2011 – CLOSED, normal out of hours procedure will be in place.
Sunday 1st January 2012 – CLOSED, normal out of hours procedure will be in place.
Monday 2nd January 2012 – CLOSED, normal out of hours procedure will be in place.
Tuesday 3rd January 2012 – 09.00 – 17.30

We would like to take this opportunity to wish our customers a very Merry Christmas and a Happy New Year, and we look forward to working with you in 2012.

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Christmas Network Change Freeze

Monday, December 5th, 2011

Dear Customers,

In recognition of reduced staffing levels across the industry over the Christmas period, C4L will be conducting a network and provisioning change freeze from 16th December through to Tuesday 3rd January 2012. Throughout this period, no non-essential changes will be made to the network. Please ensure any change requests are made before Wednesday 14th December to ensure they can be completed on time.

C4L will, of course, be available 24/7 over the Christmas period for any emergencies or outages.

Should you have any questions or queries, please don’t hesitate to contact us via the ticket system at https://support.c4l.co.uk

C4L Network Team

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Resolved Connectivity issue

Thursday, October 27th, 2011

A full RFO is available for these issues here

Update 22:14
The platform has now been restored to service, a full report will be issued tomorrow.

Update 20:17
The team are still working to resolve this issue, no ETA is given at this time

Update 18:25
The commodity VPS platform is still being worked on, but all other VPS platforms are stable

Update 17:12
As an update we should mention there is still an issue with one of our VPS platforms which we are investigating and will provide an ETA for shortly,

Update 17:08
Customers will now have service, however if we have missed you and you are still experiencing problems please get in touch with the noc on +44(0) 1202 299 799 Option 3

Dear Customers

We are aware of a connectivity issue, please bear with us whilst the problem is located. Service should now have returned to service however we are still investigating some customer problems.

Posted in News, Outage, Outage Reports, Virtual Servers | Comments Off