Dear Customers,
We are currently experiencing link issues between our two devices between Reynolds House and Telecity Williams Data Centres.
Our Network Team is investigating the root of the cause with our link provider and will update you as soon as possible.
Update
We identified a loop on our network which caused a port on our provider’s side to error disable. The loop has been eliminated and normal port activity is restored.
Update 23: 48
The maintenance is now finished and and all tasks fully executed.
Should any customers experience any connectivity issues, please contact C4L Support Desk.
Thank you for your patience.
Dear C4L Customers,
You are receiving this email as notification of the following maintenance work that will be carried in Bluesquare – please note this is “Service Affecting” maintenance:
Start Date and Time: 19:00 05/05/2012
End Date and Time: 00:00 06/05/2012
The maintenance window is set for up to one hour but in the event of failure, a further 4 hours has been allocated to ensure normal service can be resumed.
Where:
Bluesquare, Maidenhead.
Description:
Network Switch Upgrade.
C4L as part of a phased approach to improving our service at Bluesquare will be replacing one of the switches servicing your connectivity.
C4L will be replacing the switch “Non” located BSQ3 floor 1, with a 10 Gb capable device. A 10 Gb fibre will then be disconnected from “Platini” on the ground floor of Bluesquare 3 and reconnected to the new device. This will provide the starting point for a new 10Gb ring within the Bluesquare Datacentre. All customers directly connected to “Non” will be migrated to the new 10Gb capable device.
Additionally a 10Gb link between BSQ3 ground and BSQ3 floor 1 will be introduced.
During the insertion of the new switch and 10Gb links, customers not directed connected to “Non” will see traffic drop as layer 2 and layer 3 re-converges. There will also be some packet loss experienced when Vlans are migrated to the new 10Gb infrastructure.
During future planned maintenance windows, further 10Gb capable devices will be rolled out across the Bluesquare network to replace the existing legacy devices enabling C4L to complete the 10Gb ring.
Justification:
Certain customers within Bluesquare Maidenhead have been experiencing latency issues due to bottlenecks on the C4L network. As traffic flows have increased the latency issues and packet loss during peak times have reached unacceptable levels and need to be addressed as a priority. We wish restore the confidence with our customers in the C4L network and would ask that you bear with us whilst we implement this upgraded infrastructure.
Contact:
Should customers have any queries, please raise a support ticket on the support site, https://support.c4l.co.uk or give the technical team a call on 01202 299799 ext. 3.
Dear Customers,
We would like to inform you of upcoming scheduled maintenance to our fibre line between Bournemouth – Telecity HEX 8&9 DCs. Please note, this is an “At Risk Only” announcement.
You can find the full details of the maintenance listed below:
Start date and time: 09-05-2012 20:0:00
End date and time: 09-05-2012 23:45:00
Description of Work:
Fibre splicing.
Justification:
Essential network maintenance to increase capacity.
Contact:
Should customers have any queries, please raise a support ticket on the support site, https://support.c4l.co.uk or give the technical team a call on 01202 299799 ext. 3.
Kind Regards
C4L Technical Team
Dear Customers,
We would like to inform you of upcoming scheduled maintenance to our fibre line between 4D Data Centre – Telehouse North, during which your services may be a subject to a brief packet loss, while the redundant paths re-route the traffic and OSPF protocol re-calculates the costs. Please note, this is an “Service affected” announcement. Please also note that this is a Stage 2 of the fibre maintenance : http://noc.c4l.co.uk/2012/03/maintenance-work-%E2%80%93-fibre-work-between-4d-data-centre-and-telehouse-north-%E2%80%93-18th-april-2012/
You can find the full details of the maintenance listed below:
Start date and time: 25 May 2012 23:01 (UK time)
End date and time: 26 May 2012 06:00 (UK time)
Devices: Fibre link between devices: lo0-phoenix.c4l.co.uk (Telehouse North) and lo0-exor.c4l.co.uk (4D Data Centre)
Description of Work:
Due to essential splicing work to increase capacity, our provider will be moving our fibre to a new circuit. If any unexpected problems occur the circuit will be restored using the existing cable, fibre and patching.
Justification:
Essential network maintenance to increase capacity.
Regression Details:
This is a full cut, so if there are any issues then the circuits will be restored, as quickly as possible.
Contact:
Should customers have any queries, please raise a support ticket on the support site, https://support.c4l.co.uk or give the technical team a call on 01202 299799 ext. 3.
Kind Regards
C4L Technical Team
Dear Customers,
Update 00:52
The connectivity has been restored and full RFO for the outage requested. Should any of the our customers is still experiencing connectivity issues, please let us know by logging the ticket to https://support.c4l.co.uk.
Update 00:29
Our link provider has confirmed that they are still investigating the root of the problem and aim to resolve it as soon as possible.
Update: 00:12
Our provider has confirmed that they currently are having the issues with their link providers. We are still waiting for the reply and further details will be provided shortly.
We are aware of the issues in the Park Royal and are currently working over it in order to resolve it with our link providers.
Regards,
