Dear Customers,
Update: 26/01/2012 – 12:36
Connectivity has been restored, and an RFO requested. This will be passed to all affected customers.
We are currently experiencing link issues connecting our devices between London and Manchester.
We are actively liaising with our privider in order to restore the full operatibility of the link as soon as possible.
We apologise affected C4L customers for the inconvenience caused and aim to update you as soon as the situation has been resolved.
Dear Customers,
Update 15:37: Connectivity has been restored, and an RFO requested. This will be passed to all affected customers.
We have been advised by Synergy House in Manchester that our connectivity to there is currently suffering from network problems. All customers based there on the C4L network will be currently offline. Remedial work is ongoing and we will post further updates here as we get them.
C4L Support Team
The following notification is to inform you of a scheduled maintenance on the C4L Network.
Start of work – At Risk period
Start Date: 04 February 2012 Start Time: 08:00
Outage Period
Outage Start Date: 05 February 2012 Outage Start: 00:01
Outage End Date: 05 February 2012 Outage End Time: 06:00
End of work – At Risk period
Risk End Date: 05 February 2012 Risk End Time: 20:00
Affected Services:
All services from Bournemouth DC will be re-routed via the alternative fibre path while fibre works are undertaken on the primary.
Service Impact:
Customers may notice an increase in latency and a small amount of packet loss as the fibre section is re-terminated. There should be no overall loss of service during this time.
Outage Reason:
Our fibre provider will be installing and splicing new 216 fibre, during this time the traffic will be re-routing via alternative paths.
Contact:
Should customers have any queries, please raise a support ticket on the support site, https://support.c4l.co.uk or give the technical team a call on 01202 299799 ext. 3
Kind Regards
C4L Technical Team
Update: 12:01 18/01/2012
We have further updates from the Virgin Network Team and according to them all the connectivity issues are now resolved.
We will be routing traffic back to the Virgin links later on as soon as we have an official confirmation the links are 100% active and stable.
Update: 09:13 18/01/2012
There is still some conflicting information out there with regards to this issue, please see https://national.virginmedia.com/service-announcements/status & https://national.virginmedia.com/service-announcements/serviceInfo?serviceId=3&type=F
We have taken the step of routing traffic to virgin media over a separate peering link which seems to have resolved packet loss issues for people accessing our network via virgin media if their connection is fixed.
We are yet to receive any official update but are actively chasing our account managers and the support team.
Update: 17:43
We have since seen various leased lines going up and down and are updating virgin with any information we get, it is however taking a long time to get through to them due to the amount of calls they are receiving. We are told that the problem is related to the core infrastructure of the network which is why it is having such a drastic effect.
Dear Customers
We have seen some odd behaviour on circuits with virgin media, including a huge traffic drop off to their network through our peering links, starting at around 15:00 today. We are subsequently still seeing packet loss issues to this network.
Customers who have virgin media leased lines or home/business internet connections in their premises will probably be seeing issues at this time. We have raised a fault with Virgin and await their response, however they have confirmed there does appear to be an issue.
We have received the following notification of planned works from Bluesquare relating to their maidenhead facility, please note there is no expected impact to service, this is advisory only.
What
We will be carrying out a replacement exercise on end-of-life capacitors in UPS 01 in Bluesquare 2 and 3.
The unit will be taken off-line for the duration of the work however due to the configuration of the installation there will be no impact to the electrical supply or resilience to your equipment
Why
This work is factory advised and forms part of our robust Planned and Preventative maintenance regime.
We carry out this exercise in keeping with the manufacturers recommended prescribed times to ensure that all of our Data Centre systems continue to deliver the performance expected in a critical environment.When
This work will be carried out on Monday 16th January, starting at 21:00 and is tabled to last 5 hours
If you have any questions or concerns please get in touch via the support site @ https://support.c4l.co.uk or by calling on 01202 299 799 option 3
